The credit for $800 in Mexico roaming charges was finally issued by Verizon. Its a hollow victory at best. Melissa talked with 11 agents in a series of 8 phone calls for a total of about 6 hours out of her life for no particularly good reason other than Verizon incompetence. For anyone not utterly fed up with this whole story, Melissa's letter to Verizon detailing the entire saga along with a root cause analysis of their systems and agent training issues is located here.